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Director of Loan Servicing in Boise, Idaho at Idaho Housing and Finance Association

Date Posted: 7/10/2018

Job Snapshot

Job Description

IHFA - Winner of “Top 10 Best Places to Work in Idaho” 2010-2018

Work for the Best! Idaho Housing and Finance Association has the above immediate opening in Boise. 


  • Provide leadership to loan servicing, loan counseling, foreclosure, and compliance departments.

  • Develop and maintain written procedures for all key activities. 

  • Develop Service Level Agreements (SLA’s) in concert with leaders that are critical to the departments’ success.

  • Serve at focal point for client complaints and error resolution.

  • Maintain appropriate staffing by hiring and retaining top-performers.

  • Ensure loan discrepancies are corrected timely & accurately, and ensure reconciliations are completed.

  • Must anticipate multiple departments capacities, limitations, and issues, and provide resolution to issues affecting peak efficiency.

Job Requirements


  • Bachelor’s degree from accredited university preferred, and 15+ years of previous experience in the mortgage industry.  5+ years in a leadership role required.

  • Previous accounting experience preferred.

  • Proficiency in Microsoft Office Suite required. (Excel, Word, PowerPoint)

  • Proven ability to maintain a positive outlook under stressful conditions, while meeting deadlines.

Idaho and Finance Association offers competitive pay and great benefits. Interested applicants may apply online at


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